Privacy Policy
JioAutomatorAI
1. Scope
This Privacy Policy (“Policy”) describes how Jio Platforms Limited (hereinafter referred to as “JPL”), collects, uses, shares and protects personal information that we collect from you through your account created on our JioAutomator Website (“Website”), which are hereinafter collectively referred to as “Platform”. JPL and its subsidiaries and affiliated companies are committed to protecting the privacy of individuals who interact with us. This Policy specifically explains how we collect, use, and share the Personal Information about you (as defined herein below) when you interact with us for availing the services provided on our Platform (“Services”). When you access or use the Services, you acknowledge that you have read this Policy and understand its content. Any dispute over privacy is subject to this Policy, the Terms of Service accessible on the Website, and any applicable additional service terms. If any term of this Policy is unacceptable to you, please do not access or use the Services and do not provide your Personal Information.
JPL and its subsidiaries and affiliated companies are committed to protecting the privacy of individuals who interact with us.
This Policy specifically explains how we collect, use, and share the Personal Information about you (as defined herein below) when you interact with us for availing the services provided on our Platform (“Services”).
When you access or use the Services, you acknowledge that you have read this Policy and understand its content. Any dispute over privacy is subject to this Policy, the Terms of Service accessible on the Website, and any applicable additional service terms. If any term of this Policy is unacceptable to you, please do not access or use the Services and do not provide your Personal Information.
2.The Information We Collect
2.1 For the purpose of this Policy, “Personal Information” means any information relating to an identified or identifiable individual. Personal Information does not include information that has been anonymized.
2.2 When you visit our Website, we automatically log some basic information like device information, usage information, how you got to the site, where you navigated within it, and what features and settings you use. We use this information to improve our Website and Services and to drive new product development (“Non-personal Information”).
2.3 We obtain Personal Information relating to you from various sources described below. The Personal Information we collect and use depends on the context of your interactions with JPL and the choices you make, the Services and features you use, your location, and applicable laws, but can include the following:
2.3.1 Personal Information provided directly by you:
Personal Information, including your account-creation and sign-in credentials (username and password); contact and professional information (name, company name, email address, phone number, bank details, payment details, etc.) Providing your Personal Information is optional, but it may be necessary for you to be able to use or access certain features of our Services.
2.3.2 Information We Collect Automatically :
We automatically collect certain device and usage information when you use or interact with our Services which may include device information such as web browser type, operating system version, device manufacturer and model, language and regional settings, your Internet Service Provider (ISP), usage information, etc.
2.3.3 Information we obtain from third parties :
We may receive information about you from our third-party partners, such as business or marketing partners. We may combine this information with the other information we collect about you to provide more useful information to you regarding our Services. This information may include, for example, first and last name, mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses, social media profiles, LinkedIn URLs, and order information and billing information.
3. How We Use Your Information
3.1 JPL uses your information (including your Personal Information) for a variety of purposes and on the legal bases described in this Policy.
3.2 JPL will normally collect Personal Information only where JPL has your consent to do so, where the Personal Information is needed to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Information from you.
3.3 Providing the Services:We use data to operate and provide our Services, to tailor our Services to your needs and preferences, to facilitate your transactions and payments and to provide you with the content or Services you access and request (e.g., to download content from our Website) in order to perform our contract with you.
3.4 Improving and Developing the Services: We use data to understand and analyze trends, including how you use our Services, to identify future opportunities for the development, promotion and improvement of our Services, to identify new customers, to expand our business activities and to determine the effectiveness of our promotional campaigns and free trials in reliance on our legitimate interest in developing and improving our Services, or where required, with your consent. We use anonymized data to develop new features, capabilities, or products, improve the user experience, assess capability requirements, and identify customer opportunities.
3.5 Providing Customer Support: To communicate with you, including to respond to your inquiries and to send emails to an email address you provide to us for customer-service or technical-support purposes, to troubleshoot and diagnose technical problems and provide our customer care and support services, including to help us provide, improve, and secure the quality of our products, services, and training, and to investigate security incidents to perform our contract with you or if we do not have a contract directly with you, in reliance on our legitimate interests.
3.6 Securing the Services: We process data by tracking use for the purposes of maintaining the safety and security of our Services, including detecting, preventing, or otherwise addressing fraud, verifying accounts and activity, investigating suspicious, unauthorized, or illegal activity, and enforcing our terms and policies, in reliance on our legitimate interest in promoting the safety, integrity and security of our Services, systems and applications and in protecting our rights and the rights of others.
3.7 Legal Obligations: We process your Personal Information when cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws, to the extent this requires the processing or disclosure of Personal Information to protect our rights, or is necessary for our legitimate interest in protecting against misuse or abuse of our Services, protecting personal property or safety, pursuing remedies available to us and limiting our damages, complying with judicial proceedings, court orders or legal processes, or to respond to lawful requests.
3.8 Marketing and Promotion: We use your Personal Information to send promotional communications, including product recommendations, and other non-transactional communications (e.g., marketing newsletters or push notifications) about JioAutomator/JPL according to your marketing preferences. This may include information about our products as necessary for our legitimate interest in conducting direct marketing, or to the extent you have provided your prior consent. You may opt out of the same, if so intended.
4. How We Disclose Your Personal/Non-personal Information
We disclose your Personal Information with third parties as described below:
4.1 Corporate Affiliates: JPL may share your information, including your anonymized Personal Information within the JPL’s affiliates for the purposes of the Services as set forth in this Policy.
4.2 Service Providers: We may share your information with our vendors, service providers, and other third parties that perform services on our behalf. This includes our payment processing service and data analytics service providers, providers that help us deliver and help us track our marketing and advertising content provider, and customer-service support. We enter into confidentiality and data processing terms with our service providers to provide appropriate and suitable safeguards for their processing of your information.
4.3 Advertising Partners: JPL may work with and share your information with our third-party advertising partners to provide you with advertisements regarding JPL and its services.
4.4 As required by law and similar disclosures: We may disclose Personal Information we have about you: (i) if we are required to do so by law, regulation, or legal process, such as a court order; (ii) in response to requests by government agencies, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to protect against or respond to physical, financial or other harm, injury, or loss to property; or (iv) in connection with an investigation of suspected or actual unlawful activity.
4.5 Merger, sale, or other asset transfers: JPL may disclose your Personal Information to a potential or actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in bankruptcy or similar proceedings).
4.6 Aggregated Information: We may share anonymous usage data on an aggregate basis with third parties to help us perform analysis and make improvements. Additionally, we may share anonymous usage data on an aggregate basis in the normal course of operating our business.
4.7 We will share your Personal Information where we are satisfied that we have an appropriate legal basis under applicable law to do this. This may be because:
a. you have provided your consent for us to use the Personal Information (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality);
b. our use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (e.g., providing you with our Services, creating your user account);
c. our use of your Personal Information is in our legitimate interest as a commercial organisation, subject to your interests and fundamental rights.
d. our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have (e.g., the disclosure of information to law enforcement or tax authorities).
5. Third Party Services
5.1 The Platform may include links to other websites/applications or may display advertisements from third parties and other content that links to third party websites. Such websites/applications are governed by their respective privacy policies, which are out of the Platform’s control. Use of any information you provide while using a third party website or application through the Platform, is governed by the privacy policy of the operator of the website / application / operator you are using/ visiting. That policy may differ from that of the Platform. If you can't find the privacy policy of any of such websites /application via a link from the website's homepage, you should contact the relevant website /application operator directly for more information.
5.2 Please note that when you access third-party links, websites and/or applications through the Platform, such third parties may also collect, use, store, retain and share information about you and the your usage of such third-parties’ products and services. We cannot control how these third parties collect, use, store, retained, share or secure this information. For information about third-party privacy practices, please visit and refer to their respective privacy policies.
6. Children’s Privacy
Our Services are not intended for children under 18 years of age (or such greater age required in the applicable jurisdiction for you to be bound by a contract without guardian consent). We do not knowingly collect, maintain, or use Personal Information from children under 18 years of age, and no part of the Services is directed to children under the age of 18. If you learn that your child has provided us with Personal Information without your consent, then you may alert us at jioautomator.support@ril.com. If we learn that we have collected any Personal Information from children under 18, then we will promptly take steps to delete such information.
7. Access, Correction and Deletion
7.1 You shall be responsible to ensure that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such information or data.
7.2 You may note that deletion of certain information or withdrawal of consent may lead to (i) cancellation/suspension of your access to the Platform or certain features of the Platform, or (ii) deletion or your Account from the Platform. Additionally, we may not be able to process your request of correction, updating or deletion, in case the same is not supported by valid documents or data retention is required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users.
7.3 You may request access, correction or updating, and deletion of the information provided by contacting us at jioautomator.support@ril.com.
8. Updates to this Policy
We reserve the right to change this Policy at any time. We will post any adjustments to this Policy on this page, and the revised version will be effective the date it is posted, which is identified at the top of the page (see “Last Updated” date above). If we materially change the ways in which we process your Personal Information previously collected from you, we will notify you through our Website, or email or any other means prior to the update taking effect. We encourage you to review this Policy periodically, which may be updated from time to time. Your continued use of our Services after such amendments will be deemed your acknowledgement of these changes to this Policy.
9. Queries and Complaints
We are committed to protect your personal information collected and processed by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your Personal Information, or any privacy-related feedback or concerns you may contact: grievance.officer@jio.com.